SESTEK Call Center AI Software

Sestek is a conversational automation company that focuses on developing artificial intelligence (AI)-powered solutions to improve customer service operations. With a foundation dating back to 2000, Sestek has established itself as a leader in the field of conversational AI, leveraging a team of over 100 engineers dedicated to innovation in voice and communication technologies. Their work encompasses several key areas of AI application, including text-to-speech, speech recognition, natural language processing, and voice biometrics, aiming to enhance organizational efficiency and deliver superior customer experiences. Sestek is committed to being data-driven in its approach, ensuring that the solutions provided are both cutting-edge and relevant to the evolving needs of businesses and their clientele.

Sestek offers a range of products and services designed to automate and streamline customer interactions for businesses. Among these, Knovvu Biometrics and Knovvu Analytics stand out for their advanced capabilities in voice authentication and customer interaction analysis, respectively. Knovvu Biometrics eliminates the need for traditional security measures like passwords and PINs by using voice recognition technology that is independent of language or accent, offering a swift and secure way to authenticate customer identities. On the other hand, Knovvu Analytics focuses on collecting and analyzing data from 100% of customer interactions across service channels. This analytical tool provides organizations with valuable insights to better understand their customers, improve customer experiences, and optimize agent performance through objective scoring and feedback mechanisms, thus ensuring a higher quality of customer service and operational efficiency. Through these solutions, Sestek not only addresses current customer service challenges but also forecasts and prepares for future demands in the conversational AI domain.

Sestek.com offers a range of AI-powered solutions designed to enhance the efficiency and effectiveness of call centers and customer interaction environments. These solutions leverage advanced technologies such as text-to-speech, speech recognition, natural language processing, and voice biometrics to provide a comprehensive suite of tools for business users. Key features of the software or services provided by Sestek include:

1. **Voice Biometrics with Knovvu Biometrics**: This feature enables real-time authentication of customers without the need for passwords, PINs, or security questions. It authenticates customers based on unique features of their voice, which are language, accent, and content-independent, providing a secure and frictionless way to verify identities in seconds.

2. **Call Center Speech Analytics Software (Knovvu Analytics)**: Sestek's speech analytics software collects data from 100% of customer interactions across various channels and converts it into actionable insights for decision-makers. This solution is designed to help better understand customer needs, improve customer experiences, and enhance service quality. It comes equipped with advanced quality management tools that allow supervisors to objectively evaluate and improve agent performance through tangible feedback.

3. **AI and Customization**: Backed by a team of over 100 engineers, Sestek develops all of its solutions in-house, which allows for a higher degree of flexibility and customization to meet specific business needs. Their products are powered by AI, including a market-leading speech recognition engine, ensuring that they offer the most comprehensive tools for contact centers.

4. **Two Decades of Experience**: With over 20 years of expertise in developing solutions for call centers, Sestek has a deep understanding of the domain. Their extensive experience ensures that their solutions are designed not only with advanced technology but with an understanding of how to make a real and positive impact on a business from day one.

These features make Sestek's offerings highly valuable for businesses looking to enhance their contact center operations, improve customer satisfaction, and leverage AI for real-time analytics and authentication.

Sestek.com does not publish their pricing information.

One of the users of SESTEK's services, as highlighted in the provided information, is ING Turkey. ING Turkey is part of ING Group, which is one of the largest financial institutions in the world. The company utilized SESTEK's Agent Performance Analytics to enhance its call center operations, which involved more than 200 agents. This tool enabled ING Turkey to monitor, evaluate, and analyze 100% of customer conversations, consequently gaining valuable insights that improved both customer experience and agent performance. The outcomes for ING Turkey included a 9% increase in sales conversations, a 25% increase in profit per agent due to improved script adherence and sales performances, and a 20% decrease in customer complaint calls through proactive management facilitated by speech analytics.