Upscope Cobrowsing Software

Upscope is a company that delivers a solution designed to enhance the way sales and support teams interact with their customers through innovative cobrowsing technology. Originating from the frustration experienced by two startup founders unable to effectively communicate with their customers via webchat alone, Upscope was developed to allow representatives to see their customers' screens in real-time alongside webchat. This technology not only bridges the communication gap but also significantly improves customer satisfaction by making support interactions more efficient and effective. The diverse and talented team at Upscope is committed to providing a tool that facilitates happier customers and agents by prioritizing clear and visual communication.

The company offers a range of products and services tailored to meet the needs of sales and support teams in various industries. Upscope's cobrowsing software enables instant, interactive, and remarkable screen sharing without the need for customers to download any software. This feature is particularly useful for guiding customers through presentations, onboarding processes, or resolving support issues, thus eliminating guesswork and saving time for both parties involved. Upscope integrates seamlessly with existing tools such as live chat platforms and CRMs, including Intercom, Zendesk, LiveChat, and Salesforce, enhancing its utility without disrupting existing workflows. Moreover, for companies with specific security and scalability requirements, Upscope stands out by being ISO27001 and SOC2 certified, offering distributed servers globally for faster and secure cobrowsing experiences.

Upscope.com offers a comprehensive co-browsing software solution designed to enhance customer support and teamwork through real-time website navigation. Here are the key features and services provided by Upscope.com:

1. **One-Click Co-Browsing:** Upscope allows customer support agents to see what the customer sees on their screen with just a single click, without the need for the customer to download or install any software. This feature is aimed at simplifying the support process and enhancing the customer experience.

2. **Interactive Screen Control:** Agents can interact directly with the customer's screen by drawing, clicking, scrolling, and typing for the customer. This level of interaction can help resolve issues more efficiently and improve understanding between the customer and the agent.

3. **Seamless Integration:** Upscope integrates with popular live chat products and CRMs such as Intercom, Zendesk, LiveChat, and Salesforce. This compatibility ensures that businesses can use Upscope’s co-browsing capabilities alongside their existing customer support tools.

4. **Phone Support Codes:** Through the use of unique codes generated by the customer, agents can initiate a co-browsing session during a phone call. This feature helps in assisting less tech-savvy customers and in situations where immediate visual assistance is required.

5. **Global Server Distribution:** To ensure fast and reliable co-browsing sessions, Upscope has distributed servers across the globe. This infrastructure supports data sovereignty requirements by keeping data within specific countries and offers enhanced performance through localized connections.

6. **Security:** Upscope is ISO27001 and SOC2 certified, emphasizing the company's commitment to high security and data protection standards. This certification makes Upscope a viable co-browsing solution for businesses with stringent security requirements, including those in the health, finance, and SaaS sectors.

7. **Scalability and Stability:** The system is designed for high uptime (99.998%) and scalability, which is particularly important for businesses with large volumes of customer interactions or those that operate across multiple departments.

Upscope is tailored for various types of users, including heads of customer support who deal with non-tech-savvy customers, developers integrating co-browsing into platforms, sales teams aiming to improve conversion rates, and product managers looking to enhance customer and team experiences. However, it might not be necessary for businesses primarily supporting customers on native mobile apps, those with simple apps and tech-savvy users, or companies focusing on asynchronous support since Upscope specializes in live, interactive co-browsing.

Upscope offers various pricing plans for its cobrowsing services. The support packages start from $5,000 per year, which includes a Dedicated Customer Success Manager (CSM) to onboard your entire team and drive adoption, along with technical support. For the Cobrowsing API, the pricing begins from $800 per year and includes on-premise hosting. Another package mentioned requires a minimum of 3 agents, costing at least $1,080 per year, and comes with features of the Startup plan plus advanced user management and reporting.

Sungage Financial and Occasion are customers of upscope.com, as mentioned in the provided dictionary information. Sungage Financial's CTO, Mike Giles, and the Director of Merchant Success at Occasion, Tzviatko Chiderov, both shared their positive experiences with Upscope. They highlighted how Upscope's services have become an integral part of their daily operations, eliminating guesswork, enhancing customer satisfaction, and saving valuable time.