Contact Center Compliance Call Center Compliance

DNC.com specializes in providing solutions that help organizations navigate the complex regulatory landscape of call center compliance, particularly focusing on the Do Not Call (DNC) regulations and the Telephone Consumer Protection Act (TCPA). Their expertise lies in offering a range of cloud-based compliance solutions designed to reduce the risk of violations and the resulting lawsuits that could damage a business's reputation and financial standing. By implementing DNC.com's solutions, businesses can ensure their call center operations adhere to legal requirements, thereby protecting themselves against potential fines and legal action.

The suite of products and services offered by DNC.com includes real-time scrubbing, reassigned phone number scrubbing, and TCPA litigator scrubbing. These solutions enable businesses to efficiently and effectively scrub their lead lists against the DNC registry to identify and omit numbers that have opted out of receiving telemarketing calls. By respecting the choices of consumers and minimizing unwanted calls, companies using DNC.com's services can cultivate trust and enhance their reputation with their target audience, supporting long-term customer relationships.

DNC.com provides a suite of solutions and tools designed to aid businesses in adhering to Do Not Call (DNC) regulations and enhancing their telemarketing and digital marketing practices. The primary offerings of DNC.com include DNC list scrubbing services, real-time scrubbing solutions, customizable compliance solutions, integration with CRM systems, and educational resources and support. Featues of DNC.com include:

### DNC List Scrubbing Services

DNC.com offers businesses the capability to scrub their contact lists against national and state-level DNC registries.

### Real-Time Scrubbing Solutions

The platform provides real-time scrubbing capabilities, enabling businesses to check the DNC status of phone numbers immediately.

### Customizable Compliance Solutions

Understanding that businesses operate under diverse regulatory frameworks, DNC.com offers customizable compliance solutions.

### Integration with CRM Systems

DNC.com ensures seamless integration with popular Customer Relationship Management (CRM) systems.

### Educational Resources and Support

Acknowledging the complex landscape of compliance regulations, DNC.com provides educational resources and support to help businesses understand their legal obligations, adopt best practices, and stay informed about regulatory changes. This includes guidance on navigating the intricacies of DNC requirements.

### Additional Features from DNCScrub®

- **Internal DNC List Management and DNC Policy Editor**: Enables businesses to manage their internal DNC lists and easily create or update their Do Not Call policy in compliance with federal law.

- **Identification of Wireless and Ported Numbers**: Offers tools like Wireless ID℠ and VOIP ID℠ to identify wireless carrier-blocked numbers, ported wireless numbers, and VoIP numbers, which are essential for TCPA compliance.

- **Disconnect Scrub℠**: Provides disconnect flags for phone numbers, which aids in reducing costs and improving campaign conversion rates by avoiding calls to disconnected numbers.

- **EBRMaster℠ and EBRNotify®**: These features allow businesses to leverage Established Business Relationship (EBR) exemptions effectively and manage the lifecycle of these relationships, including timely notifications of approaching expiration dates.

DNC.com offers multiple pricing plans for its Do Not Call software service, known as ScrubLite. The service provides web-based scrubbing of do not call lists and is designed to deliver results quickly for businesses aiming to maintain compliance with Do Not Call regulations. Here are the details of their service plans:

1. **Tier 1 Service Plan:** Free list scrubbing up to 25 records.

2. **Additional Tiers:** Details for tiers between Tier 1 and Tier 3 are not provided, but they start at $25.00 a month.

3. **Tier 3 Service Plan:** Costs $59.99 per month and is suitable for scrubbing up to 25,000 records.

4. **Tier 4 Service Plan:** Priced at $119.00 per month.