Gryphon.ai Conversational Intelligence Software

About Gryphon.ai

Gryphon.ai Conversational Intelligence Software

Gryphon.ai is a software provider in the category of AI-powered conversation intelligence, offering solutions designed for sales and customer service teams. Gryphon.ai guides each conversation with real-time intelligence, ensuring a superior experience for both agents and end users. The company's proprietary compliance engine plays a critical role in screening all outbound communications against various regulatory frameworks, including TCPA, collections, state, federal, and other Do-Not-Call lists.

Founded in 1999 and headquartered in Boston, Massachusetts, Gryphon.ai is a privately held company specializing in several key areas such as TCPA and DNC Compliance, Conversation Intelligence, and Sentiment Analysis, among others.

The products and services offered by Gryphon.ai revolve around enhancing call effectiveness and agent performance through advanced technological solutions. By providing real-time recommendations and necessary content through spoken keywords during calls, Gryphon.ai equips agents with the tools needed for immediate improvement in call quality through advanced sentiment analysis. This real-time guidance ensures the creation of "the perfect conversation" every time, addressing the nuances of agent onboarding, conversation analytics, contact center analytics, and more. Additionally, Gryphon.ai’s focus on artificial intelligence, telemarketing compliance, and call effectiveness through speech analytics and agent and rep coaching underscores its commitment to elevating the standards of conversation intelligence and automated compliance solutions in the industry.

Gryphon.ai  Features

Gryphon.ai offers a suite of services geared towards enhancing customer interactions, ensuring compliance, and leveraging AI-powered conversation intelligence across various industries including financial services, insurance, healthcare, telecommunications, contact centers, automotive, manufacturing, travel, and hospitality. The platform is designed to guide the entire customer experience from the first contact through the entire lifecycle, enabling organizations to fully own customer conversations.

Key features of Gryphon.ai include:

1. **Call Recording and Conversation Intelligence**: Gryphon.ai captures and analyzes customer interactions, providing insights into conversation dynamics.

2. **Real-time AI Guided Coaching**: The platform offers in-the-moment guided selling, empowering sales and customer service teams with AI-driven prompts and advice during calls.

3. **Multi-channel Sales Cadences**: Gryphon.ai supports multi-channel communication strategies, allowing businesses to engage customers via their preferred channels effectively.

4. **Amplify Learning Management System**: The inclusion of a learning management system within Gryphon.ai facilitates the ongoing training and development of team members, ensuring they're up-to-date with the latest sales techniques and compliance requirements.

5. **Robust Compliance Protection**: Originating from a need to maintain compliance across telemarketing activities, Gryphon.ai offers robust solutions to ensure businesses stay compliant with regulations, no matter the complexity of their operation environment or the variety of communication channels used.

6. **Pipeline Acceleration and Deal Advancement**: By providing targeted messaging and advanced sales methods, Gryphon.ai helps sales teams increase their pipeline by 25%, advance deals by 15%, and ramp up new representatives by 35%, effectively accelerating revenue recognition.

7. **CRM Cadence Optimization**: Integrating with customer relationship management (CRM) systems, Gryphon.ai enhances the effectiveness of sales and customer service cadences, improving the chances of converting prospects into profitable customers.

Gryphon.ai  Pricing

Gryphon.ai does not publish their pricing.

Gryphon.ai  Customers

Gryphon.ai's software and services are utilized by various customers and users across multiple industries, emphasizing its versatility and widespread application for improving sales call effectiveness and compliance management. One notable customers is T-Mobile, a prominent telecommunications provider in the US. T-Mobile employed the Gryphon ONE sales acceleration platform to enhance its sales call effectiveness by more than 50%. This platform was selected to address the challenges faced by T-Mobile's sales organization, which operates under several business units and brands, each utilizing multiple calling environments. The Gryphon ONE platform offered T-Mobile a comprehensive solution that included thorough screening profiles for compliance, integration with Salesforce for seamless operation, dynamic dashboards for real-time monitoring and insights, call recording with redaction for privacy, and targeted speech analytics to measure and improve sales call performance. This case study exemplifies how Gryphon.ai's solutions can significantly benefit large, distributed sales organizations by increasing contact effectiveness, ensuring compliance, and providing actionable insights for continuous improvement.

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Recent Gryphon.ai News

Gryphon.ai Names Clay McNaught New Chief Executive Officer
Gryphon.ai announced the promotion of Clay McNaught to Chief Executive Officer, effective immediately, after serving as President and Chief Operating Officer. Under McNaught’s leadership, the company has focused on enhancing customer value and navigating the regulatory landscape, achieving double-digit growth and strong customer retention.

September 19, 2024


Deloitte Acquires Gryphon Scientific to Enhance Public Health Capabilities
Deloitte has acquired substantially all assets belonging to Gryphon Scientific, LLC (Gryphon), a leader in biosafety and biosecurity. The acquisition will enhance Deloitte's capabilities in healthcare AI applications and multi-sector collaboration, benefiting clients with advanced biosecurity, risk assessment, and AI safety expertise.

May 03, 2024


Deloitte Acquires Gryphon Scientific
Deloitte has acquired Gryphon, a team with expertise in data science, scientific communications, modeling, and risk assessment, to enhance its competitive edge. Gryphon has a strong track record in creating innovative, evidence-based solutions for complex global issues, particularly in health, safety, and security, and will partner with Deloitte to develop practical AI applications in health and foster collaboration while identifying and managing risks.

May 03, 2024


Expert Discusses Current State and Future of AI Regulations
Gryphon.AI's Melody Morehouse emphasizes that the swift advancement of AI technology has outpaced regulatory efforts, leading to a fragmented regulatory landscape with growing concerns about risks and unintended consequences. As both the U.S. and Europe grapple with AI governance, the need for a balanced approach that combines industry self-regulation with government oversight is becoming increasingly clear.

May 02, 2024


Deloitte Acquires Gryphon Scientific Business to Expand Security, Science and Public Health Capabilities
Deloitte has acquired substantially all of the assets of Gryphon Scientific, LLC, a leader in biosafety, biosecurity, and all-hazards preparedness and response, with experience in using artificial intelligence to enhance security and safety. Gryphon's multidisciplinary team will join Deloitte, strengthening its competitive edge and adding expertise in data science, scientific communications, modeling, and risk assessment.

May 02, 2024


Deloitte Broadens Biosecurity, Public Health Capabilities With Gryphon Scientific Acquisition; Beth Meagher Quoted
Deloitte has acquired Gryphon Scientific to expand its biosafety, biosecurity, public health, and emergency response capabilities. The acquisition will integrate Gryphon's experts and leadership into Deloitte's Federal Health AI Accelerator to develop AI applications for public health and safety.

April 29, 2024


The Comprehensive Marketing Compliance Checklist for 2024
Gryphon.ai highlights the importance of understanding the constantly evolving marketing compliance regulations for 2024, emphasizing the need to avoid costly fines. Businesses should familiarize themselves with key areas such as the Do Not Call regulations, Robocalls restrictions, and holiday calling hour guidelines.

April 01, 2024


FCC’s Recent Ruling and Its Implications on Lead Generation
Gryphon.ai's Mark McKinney highlights the FCC's new ruling on lead generation, which requires marketers to obtain explicit, one-to-one consent from consumers before contacting them. This shift mandates that organizations rely more on direct engagement strategies and utilize Conversation Intelligence tools to ensure compliance and effectively manage consent documentation.

February 26, 2024