Microcall / Micro-Tel, Inc. Call Center Analytics

Microcall is a well-established company that has been offering voice and call analytics solutions for over four decades, catering to organizations of all sizes across various industries globally. The company prides itself on its ability to enhance employee productivity, identify system inefficiencies, reduce expenses, and efficiently manage overall voice operations. With a focus on solving customer problems with clarity and ease, Microcall continuously enhances its offerings by integrating innovative features based on deep insights into customer needs. This commitment is bolstered by strong developer partner relationships and over forty years of industry experience, allowing Microcall to offer a scalable and robust solution aimed at providing fast results and an optimal user experience.

The company's products and services are designed to capture and analyze voice data from any platform, providing businesses with the tools they need to effectively manage their voice operations. Microcall's software supports integration with various platforms such as Zoom, MS Teams, WebEx, and Skype for Business, making it versatile for different business needs. The software offers a comprehensive suite of features including real-time and historical reporting, voice traffic analytics, active directory integration, and SIP trunk reporting. Additionally, it caters to crucial operational needs with emergency 911 notification with caller identification, unlimited toll fraud instant alerts, and call center/agent activity reporting. These capabilities empower managers to make informed decisions quickly, enhance employee productivity, and achieve cost-efficiency. Microcall stands out in the telecommunications industry for its depth of expertise and continuous innovation, making it a go-to solution for companies looking to optimize their voice communication strategies.

Microcall.com offers a comprehensive call accounting software solution that is designed to enhance business performance across a range of industries and organizations of any size. The software stands out for its ability to analyze complex data from a wide array of voice platforms, including Avaya, Cisco, Microsoft Teams, and others, whether they are on-premise, cloud-based, or use Session Border Controllers. Microcall transforms this data into actionable insights through clear, understandable reporting and dashboards, allowing managers to make fast and accurate business decisions.

Key features and capabilities of Microcall include:

1. **Cradle-to-Grave Searches**: Microcall facilitates detailed searches from the beginning to the end of calls, making it easier for businesses to scrutinize their call data comprehensively.

2. **Real-Time Alerts**: The software is equipped to send real-time alerts to notify users about SIP capacity issues, improper routing, and voice usage irregularities. This feature is crucial for maintaining efficient and uninterrupted communication operations.

3. **Integration and Authentication**: Microcall simplifies moves/adds/changes (MACs) through integration with Active Directory, HR systems, and other third-party systems, ensuring secure browser access with AD Authentication.

4. **Call Analytics Software Features**: The platform offers a fully automated operation and features auto-refresh dashboards, enabling users to have up-to-date information on their call analytics at all times.

5. **Industry Expertise**: Founded in 1979, Microcall has over four decades of experience and is leveraged by organizations of every size, across various industries, including 85% of Fortune 500 companies. This extensive experience underlines the software's reliability and the company's deep understanding of varied customer needs.

6. **Compatibility with Various Platforms**: Microcall's ability to work with different communication platforms like Zoom, MS Teams, WebEx, and Skype for Business ensures that it is versatile and adaptable to varying business communication infrastructures.

Designed with a focus on solving problems with clarity and improving employee productivity, Microcall also aims to pinpoint system inefficiencies, reduce expenses, and manage overall voice operations. Its robust and scalable solution delivers fast results and the best user experience, tailored to meet the diverse needs of its global user base.

Microcall offers call accounting and cost allocation solutions, turning complex data from various voice platforms into clear, actionable insights for managerial decisions. Despite the detailed description of features and services provided by Microcall, the information does not include specific pricing details or the structure of the pricing plans offered by the company. Therefore, the exact pricing for the use of Microcall's products or services cannot be determined from the provided information.

Microcall is utilized by a wide array of organizations, demonstrating its flexibility and capability in meeting diverse industry needs. Notably, the company has established a significant partnership with Avaya, highlighting its comprehensive integration with Avaya's voice solutions. This partnership enhances reporting capabilities for Avaya users, offering detailed insights into every aspect of calls within an organization. Additionally, Microcall is an Avaya DevConnect Technology Partner and its solution is both Avaya approved and Avaya certified. This is further evidenced by Microcall's history of successfully passing Avaya’s DevConnect Compliance Testing at the Avaya Solution and Interoperability Test Lab. This certification ensures that Avaya customers can confidently utilize Microcall for their call reporting and analytics needs. Microcall's long-standing use of Avaya solutions in their own offices, alongside supporting thousands of Avaya customers, underscores their deep expertise and commitment to enhancing telecommunications efficiency and productivity across organizations.