PBXDom Call Center Analytics

PBXDom is a company established in late 2015 with a focus on providing advanced call analytics solutions. With a team based in Canada and a remote workforce stretching from the US to India, PBXDom offers its services on a global scale. The company was founded with the aim of solving a common problem faced by businesses, universities, and enterprises: the need for sophisticated call analytics without the hassle of changing their existing phone systems. As a result, PBXDom has developed a platform that seamlessly integrates with both traditional phone systems and cloud providers, allowing organizations to access detailed call data insights without the need for a complete infrastructure overhaul.

PBXDom specializes in comprehensive call analytics and monitoring software designed to be conveniently installed on client computers or mobile devices, ensuring versatility and accessibility for its users. This software enables organizations to generate detailed reports about call activity, including incoming, outgoing, missed calls, and overall call history, available for analysis from anywhere in the world.

PBXDom ensures the security and privacy of its client's data through robust encryption methods and offers lifetime storage for generated reports. Additionally, the company's infrastructure, built on Amazon Web Services, allows it to scale rapidly without service interruption, providing reliable and uninterrupted access to its services around the clock. With servers hosted in 12 different locations worldwide, PBXDom guarantees minimal downtime, ensuring that its clients have continuous access to critical call analytics and reporting tools.

PBXDOM offers a set of features designed to provide detailed insights and analytics for telephone and call center activities. Key offerings of PBXDOM include:

1. **Ease of Installation and Use**: PBXDOM software is user-friendly and convenient to install on client computers, including laptops, tablet PCs, and smart devices, without losing any functionality.

2. **Detailed Call Reports**: The software generates various reports, including incoming call reports, outgoing call reports, no answer call reports, and call history reports. These are summarized to allow for convenient analysis by the user.

3. **Dashboard Sharing**: One of the standout features is the ability to create up to 50 customizable dashboards and share a read-only version of them with groups or individuals within the company.

4. **Reliability and Accessibility**: Even with unreliable internet connections or frequent traveling, PBXDOM ensures that reports are updated immediately upon reconnection to the internet. Moreover, with servers hosted in 12 different locations, users are likely to experience minimal downtime, offering an available service 24/7.

5. **Data Security and Storage**: PBXDOM guarantees the security of your data through 256-bit encryption and provides lifetime storage for all generated reports, regardless of the volume of information.

6. **Real-Time Call Analytics**: PBXDOM is a real-time analytics tool that is easy to set up. It provides customizable dashboards suitable for various use cases and connects your phone system to enable efficient management and tracking of call data.

PBXDom offers a variety of pricing plans to accommodate different needs, including a free trial for users to start with. The plans are tier-based, starting from 48 users and increasing in tiers of 64, 96, 128, up to a maximum of 16,384 users. PBXDom allows the addition of as many extensions/users as desired, provided the current plan covers the total for all PBXes/Voice platforms. Trunks and channels do not affect costs, as they do not count as users.

Extra charges apply for voice call alerts or SMS alerts, with prices varying based on the receiver's location. An initial credit is required for SMS/Voice alert usage, and more details can be obtained by contacting the sales team. For organizations with more than 10 active users, PBXDom encourages contacting them for possible special arrangements.

For enterprises requiring a large-scale solution, PBXDom offers an on-premises version starting at $60,000 annually, suitable for at least 5000 users.

Additionally, there's a pricing plan starting at $32.50 per month.

PBXDOM customers include:

-Fender Musical Instruments Corp.

-Breitenbush Hot Springs

-Distecna

-Weisman's Childrens Hospital