ScreenSteps Knowledge Base Software

ScreenSteps is a company that specializes in providing knowledge base software designed to enhance employee training and performance. Born out of a love for teaching by brothers Greg and Trevor DeVore, ScreenSteps initially emerged as a tool for creating training guides more efficiently. Over time, it has evolved into a comprehensive solution for businesses seeking to empower their employees with the knowledge and tools needed to manage complex situations independently, with minimal training required. The company aims to create a productive work environment where employees feel confident about their tasks, leading to better retention rates, reduced manager burnout, and expedited onboarding processes.

The products and services offered by ScreenSteps are centered around its knowledge base software, which is tailored to boost employee confidence, independence, and productivity. Among its offerings are simple yet powerful content creation tools that allow for easy capture and design of knowledge, including the ability to create guides and articles effortlessly. The software features integrated screen capture, annotations, foldable sections, pop-up links, and more, making content authoring straightforward and efficient. ScreenSteps also provides functionalities like interactive checklists, workflows, courses, and customizable notifications, all designed to support continuous learning and adaptability within organizations. Through its pricing plans, ScreenSteps caters to a wide range of needs, from small teams to larger enterprises, ensuring that businesses have the resources they need to train and support their teams effectively.

ScreenSteps.com offers a comprehensive suite of features designed to improve employee performance through better knowledge management and training solutions. The core focus is on creating, managing, and deploying a knowledge base that empowers employees with the information they need to perform their duties efficiently. Here are the main features and services offered by ScreenSteps.com:

1. **Capture & Design Knowledge**: ScreenSteps simplifies the process of creating guides and articles. With tools for integrated screen capture, annotations, foldable sections, and pop-up links, it allows for user-friendly content creation that's both fast and effective.

2. **Analytics**: The analytics feature enables businesses to make data-driven decisions by providing insights into how frequently employees use articles, which articles are most viewed, and the search queries entered by end-users. This helps in adjusting and improving content to better meet employees' needs.

3. **Single Sign-On (SSO)**: ScreenSteps supports SSO integration with various providers (e.g., Google Apps, Salesforce, Azure Active Directory, Okta), making it easier for employees to access the knowledge base without remembering additional passwords.

4. **Permissions Management**: This feature allows control over who can view which content, helping to minimize distractions and ensure that employees only have access to relevant information for their roles and responsibilities.

5. **Authoring Management**: ScreenSteps facilitates a collaborative content creation process by allowing the assignment of article ownership and contributions to specific team members. This enhances the efficiency and accuracy of the knowledge base.

6. **Content Creation Tools**: The platform offers robust tools to expedite the article creation process, including templates, integrated screen capture, pop-up links, arrows for guidance, and foldable sections for detailed explanations. This aids in making guides more understandable and quicker to produce.

7. **Article Types**: Users can select from various article formats – Standard Articles, Interactive Checklists, and Workflow Articles – to best suit the situation and enhance employee comprehension and task execution.

8. **Zero Memorization Training**: ScreenSteps promotes a training methodology that reduces reliance on memorization, encouraging employees to actively practice finding solutions within the knowledge base. This approach significantly shortens training periods and enhances problem-solving skills.

9. **Courses**: The platform offers courses as a tool for continuous learning, enabling organizations to educate employees about job functions, system rollouts, or procedural updates through a blend of videos, screenshots, and written explanations.

10. **Browser Extension**: The browser extension streamlines the process for both content authors and end-users. Authors can easily create content related to specific web-based tasks, while end-users can access relevant articles directly within the web applications they are working in, reducing the need to switch between tabs or windows.

ScreenSteps.com integrates with various tools and platforms such as Slack, Teams, Basecamp, Okta, OneLogin, Azure (Entra ID), Salesforce, and Active Directory, further enhancing its utility and flexibility for businesses looking to foster a culture of guided knowledge and improve employee performance through effective knowledge management and training.

ScreenSteps offers various pricing plans for its knowledge base software, catering to different business sizes and needs. The pricing for additional users and contributors is structured as follows:

- There is a fee of either $12 or $5 per additional user per month. Users are defined as anyone who logs in to use or update the knowledge base, with individual users being able to access the knowledge base multiple times within a month without incurring extra fees.

- For contributors, who are defined as anyone who will edit or manage the knowledge base, the fee is $5 per additional contributor per month. Contributors differ from users in that they have editing privileges, while users with read-only access are not counted in this tally.

- The plan includes provisions for 10 contributors with the option to add more at the cost mentioned above. Discounts are available for organizations with more than 200 contributors.

- The pricing structure emphasizes annual billing, though monthly plans are also available.

- Key features included in the service consist of a public knowledge base, a desktop authoring tool, interactive checklists, workflows, courses, notifications, security review and MSA support, advanced user provisioning, and a dedicated success manager.

Furthermore, ScreenSteps offers specific plans tailored to the size of the business:

- Small Business Plan: Priced at $99 per month when billed annually, including essential tools to help small businesses get started.

- Growing Business Plan: Priced at $199 per month when billed annually, designed to support the needs of growing enterprises.

Additionally, it's highlighted that pricing for ScreenSteps software starts at $109, with the indication that this entry price point may vary based on the deployment (Annual, Monthly, Quote-based) and the scale of implementation across company sizes. ScreenSteps also has had free trials available in the past, allowing businesses to evaluate the software before committing to a purchase.

Cloudbeds is highlighted as a user of ScreenSteps, benefiting from its knowledge base and training solution. Colin Slade, VP of Customer Success & Services at Cloudbeds, testifies that ScreenSteps enables them to produce content more efficiently and extensively than before, helping them to differentiate themselves competitively with a more thorough knowledge base.