Shelf Knowledge Base Software

Shelf.io helps to ensure that Generative AI is used properly for organizations such as contact centers. The company specializes in leveraging Generative AI (GenAI) in combination with a modern Software as a Service (SaaS) infrastructure to maintain and scale organizational knowledge that is accurate, up-to-date, and trusted. The shelf.io platform helps to ensure that both agents and customers receive better answers. Shelf.io’s MerlinAI technology continuously identifies issues, prioritizes improvements, and monitors content. The MerlinAI system from shelf.io helps organizations such as call centers harness their collective knowledge as a valuable infrastructure, improving agent performance and increasing customer satisfaction.

The Shelf.io platform includes an AI-driven knowledge automation platform designed to streamline the workflow of employees, helping them access information quickly and efficiently. This platform is used in applications where quick and accurate information retrieval is key, such as customer service, sales, IT help desks, and marketing. By integrating AI and data analytics, Shelf.io's technology facilitates rapid resolution of consumer queries and provides employees with real-time, actionable information. Shelf.io's MerlinAI is a tool that integrates with a company’s existing information systems to learn from and utilize the available data. Customer support is improved by making different data sources quickly searchabled. Shelf.io claims that use of the system substantially reduces the time customer service representatives spend searching for answers.

Shelf.io is an AI-powered knowledge management platform designed to optimize organizational knowledge, enhancing the efficiency and performance of call center agents and ensuring higher customer satisfaction.

Key features of Shelf include:

- **AI-Powered Knowledge Automation:** Helps employees, prospects, and customers by providing timely and accurate information, significantly improving performance and satisfaction.

- **Advanced Search Capabilities:** Offers powerful search functionality within documents and images, including PDFs, Word docs, presentations, Google docs, and even inside JPG, PNG, and GIF files. The advanced search is likened to having Google for your company’s information, with over 8 different filters to refine searches.

- **Content and Knowledge Sharing:** Shelf facilitates easy sharing of knowledge within the team, ensuring that the right answer is always at the fingertips of those who need it.

- **Enterprise-Level Security:** To keep content secure, Shelf.io implements enterprise-standard encryption, authentication, backup and recovery, and rigorous compliance protocols. Role-based permissions and single sign-on (SSO) features ensure that only authorized personnel can access sensitive information.

- **Content Management and Organization:** Users can capture and manage any type of content, including links, YouTube videos, LinkedIn profiles, web articles, social media posts, docs, and presentations. It offers recommendations and connections to make organizing easy and intuitive. Additionally, users can sync folders from their Dropbox, Google Drive, and OneDrive.

- **Analytics and Insights:** Through advanced analytics and Merlin AI, Shelf.io provides insights into which content is most used, what needs updating, and the overall performance across knowledge bases.

Shelf.io offers its AI-driven platform with various pricing options to cater to the needs of different organizations. The starting plan price is $20/user/month. This plan provides tools that enable teams and departments to draft, publish, and share the organizational knowledge base, among other features.

Some customers of Shelf.io include:

1. **Lowell**

2. **DSW** - A footwear and fashion accessory retailer.

3. **HelloFresh** - As a meal-kit delivery service company dealing with over 8 million global customers, HelloFresh reportedly reduced its average agent handle time by 20%, following Shelf.io's integration of about a dozen various knowledge data sources.

4. **Glovo** - This on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app also utilizes Shelf.io.

5. **OPEX Corp.** - Specializing in document imaging and sorting technology, OPEX Corp is another customer that has adopted Shelf.io's technology.

6. **Tempoe** - A leasing company, Tempoe, reduced its contact center costs by 30% with Shelf.io's Knowledge Management System (KMS). The system was initially rolled out to a team of 150 agents.

7. **Viking** .

8. **Herbalife**