Voxtelesys Communications Platform as a Service (CPAAS)

Voxtelesys is a telecommunications provider that has been serving the needs of small businesses for over a decade. Under the leadership of co-founder and CFO Bruce Burke, a telecom veteran with 45 years of experience, Voxtelesys has secured its position as a trusted name in the industry. Bruce's comprehensive background, starting as a cable splicer and service technician and progressing through various roles in marketing and central office management, has endowed him with the insights necessary to steer Voxtelesys towards success. With a focus on customer satisfaction, cost controls, and profitability, Voxtelesys aims to support not only its own growth and stability but also that of its employees, customers, and stakeholders.

The company specializes in providing advanced Voice over Internet Protocol (VoIP) services, data, routing, and compliance solutions to a diverse clientele, including call centers, IT integrators, platform providers (SaaS & PaaS), financial services, and healthcare organizations. Key offerings include scalable IP Communications services for contact centers of every size, with high capacity SIP trunking that features next-generation routing capable of supporting anywhere from 4 to 4,000+ lines. This service is known for its five-nines (99.999%) reliability and offers superb call quality through the use of G.711-ULAW/ALAW and G.729 codecs. Additionally, Voxtelesys offers innovative solutions like Layer-2 Integration, which enhances multi-site networks by connecting remote offices as if they were on the same local network, facilitating seamless file sharing, printer access, and overall user experience without the complexity of traditional VPN configurations.

Voxtelesys offers a comprehensive suite of telecommunications services tailored for business users, ensuring high-quality voice communication, system reliability, and customer support excellence. The services and features provided by Voxtelesys are designed to meet a wide range of business needs, from small operations to large enterprises, and are distinguished by their focus on connectivity, scalability, and technical support.

Key offerings include:

1. **SIP Trunking**: Voxtelesys offers high-capacity SIP Trunking services, supporting contact centers and businesses of all sizes. Their service is built to scale seamlessly from 4 to 4,000+ lines, making it an ideal solution for businesses experiencing growth or with variable demand. The SIP service ensures top call quality using industry-leading codecs such as G.711-ULAW/ALAW and G.729.

2. **PBX Hosting and Management**: For businesses looking for PBX solutions, Voxtelesys not only hosts your PBX on recommended hardware but also assigns it a static IP address for reliable connectivity. Their comprehensive hosting service includes updates management, PBX health and error monitoring, nightly PBX snapshots for data security (with backups held for 5 days), and operation from data centers located on core backbone fiber routes in the U.S., ensuring robust performance and reliability.

3. **Toll-Free SIP Origination**: Voxtelesys enhances the functionality of toll-free services with features like disaster recovery. They register every toll-free number with major carriers like AT&T, Verizon, and Level3 and provide quick rerouting in case of a network failure or disaster to keep your business operating smoothly. Additionally, they offer Geo-routing, which routes calls to different call centers based on the caller's location, perfect for businesses requiring state-specific customer service operations.

4. **Technology and Customer Support**: Reviews and testimonials highlight Voxtelesys' commitment to outstanding customer support and technical expertise. Their staff are described as knowledgeable, polite, punctual, and responsive, offering valuable assistance for problem resolution, system configuration, and general inquiries. The company prides itself on being a reliable partner, quickly available by email or phone for support.

5. **Layer-2 Integration**: Voxtelesys provides an advanced Layer-2 Integration solution. This technology enables the unification of remote offices into a single, seamless network, simplifying file sharing, printer access, and creating a cohesive user experience as if all operations were local. This service aims to reduce the complexity of network management, scaling, and can potentially lower costs by eliminating the need for intricate VPN configurations.

Overall, Voxtelesys positions itself as a versatile and reliable telecommunications provider for businesses seeking scalable voice services, robust PBX hosting and management, disaster-resistant toll-free services, and a partner committed to unparalleled customer support and technical expertise.

Voxtelesys offers flexible pricing plans for businesses of all sizes with options for monthly, annual, or multi-year subscriptions, providing savings of up to 10%. Their pricing details include a charge of $0.01 per minute and $1.00 per number, with a minimum requirement of 4 lines. Additionally, Voxtelesys emphasizes that there are no setup fees or hidden charges, ensuring straightforward pricing where taxes are the only variable on an invoice.

Kingston Healthcare IT, Maple River Grain & Agronomy, Weed Man, Bayless School District, Fargo Glass and Paint Co., Hancock Place School District, Gateway Automotive, MBI Energy Services, and various individual testimonies from states such as Ohio and Louisiana highlight a broad spectrum of customers and users benefiting from Voxtelesys' services. These organizations and entities span various sectors, including healthcare IT, agriculture, lawn care, education, automotive, and energy services. Their shared experience underlines the appreciation for Voxtelesys' reliable and cost-effective voice and messaging solutions, exceptional customer support, and the significant operational improvements post-adoption of Voxtelesys' technology.