Dexem Call Tracking Software

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Dexem offers a suite of cloud-based solutions designed to enhance business telephony, aimed at improving the management and analysis of phone calls from customers and leads. Their offerings include Call Tracking, Call Manager, and Cloud IVR solutions, catering to various stages of a call's lifecycle, including before, during, and after the call. Here are the main features:

1. **Unified Platform**: Dexem’s cloud platform is built to address diverse needs across the call lifecycle, providing a holistic approach to call management that evolves with your business, ensuring your telephony infrastructure can adapt to future demands.

2. **Scalability**: The platform regularly introduces new features, improvements, and fixes, emphasizing the system's ability to grow and refine alongside the telephony industry's ever-evolving landscape.

3. **Ease of Use**: With a focus on user experience, Dexem’s solutions are designed to be straightforward to set up and intuitive to use, catering to the daily operations of thousands of users, thus reducing training time and improving operational efficiency.

4. **Reliability**: Dexem prides itself on its system's reliability, managing hundreds of millions of calls annually with a 99.99% uptime.

5. **Security and Compliance**: The platform incorporates features that prioritize data security and confidentiality. Compliance with regulations such as GDPR is a cornerstone of their offering, safeguarding personal data and maintaining user trust.

6. **Call Tracking**: Dexem’s Call Tracking solution provides detailed insights into the performance of marketing channels. It features dynamic tracking numbers to assess the origin and efficiency of incoming calls, helping businesses understand their marketing ROI and customer behavior. Integration with tools like Google Analytics and Salesforce CRM enhances visibility and enables a unified view of customer interactions, aiding in decision-making and strategy optimization.

7. **Queue Management and IVR Support**: As part of the Call Manager services, Dexem facilitates efficient call queue management and interactive voice response (IVR) systems, streamlining call handling processes and improving customer experience by ensuring callers are directed to the appropriate department or information resource swiftly.

8. **Auto Call Recording and Call Monitoring**: These features allow for the automatic recording of calls and real-time monitoring, which is crucial for quality assurance, compliance, training, and resolving customer disputes.

Dexem offers quotation-based pricing for its products or services. This means that to get detailed information on costs and to select a plan that fits your business needs, you would need to contact Dexem directly for a quote. Dexem does not provide a free trial for its software.

Dexem's cloud-based telephony solutions and services, such as Call Tracking and call management, are utilized by various companies across different industries. A notable customer of Dexem is BYmyCAR, a car dealership group with about a hundred dealerships across France. BYmyCAR specializes in the distribution of new or used vehicles from 18 different brands, along with offering services like car maintenance and personalization. They have implemented Dexem's Call Tracking solution to measure and analyze inbound calls per dealership and marketing channel, enabling them to optimize their marketing investments and improve the efficiency of their sales teams through better call data integration and management.